I saw Karen for lash extensions - who is very nice, personable, and I am sure does a great job at her other esthetician services.
I do wish she would have gone further into my inner corners as well (which are also not even); but I can live with that. I am more disappointed with the lack of lashes on the outer corners and how disproportionate they look.
In conclusion, I understand if someone is still learning a new skill- I have worked in or with the beauty industry for over 15 years. That being said, if they are offering services by some one new to the field or "in training" that should be noted to the guest so their expectations are managed and they are not expecting 5 star service. Honestly I would have gone somewhere else for my last minute appointment. Perhaps more training on the service itself, product knowledge (salon proprietary), and the cross sale/up-sale for their retail products would help.
This is more than your average nail salon. It's very well managed, nice relaxing atmosphere, and always very clean. I get facials here and have had massages too. I love Jessica, who is very knowledgeable as she provides customized service. Kay, the owner listens to her customers and has loyal employees too.
I sat up to review her work & commented that I am used to a more dramatic look. I asked her why there were no lashes at the outer corners and she told me they never do lashes at the outer corners. I asked if the outer corners were done with the "cat eye" look; assuming I perhaps asked for the wrong eye look at the beginning of the appointment. I was informed even for the "cat eye" they do not put lashes at the outer corners of the eye.
This salon must be related to The Excelsior Spa and Salon. Run things exactly the same and ran into the same problem with not very professional crazy masseuse there who went on and on with her crazy stories.
Everything seemed fine at first. We did need to remove and re-apply/position the lower lash tape and gel pads as the first time it caught some of my upper lashes. Which is no big deal.
As someone who has frequently had lashes before - I know this isn't true & was hoping she was going to have a mascara that is water soluble on hand to sell me (bonus points if it is from the lash brand she just applied- I was ready to shop if she had recommendations or an 'upkeep kit'). I do know mascara is only okay for nights you want to "go glam" or when you need a fill to fill in spots between appointments, but saying I could not use anything is simply incorrect.
At this point I was ready to leave. I got down from the table and gathered my things. She then said "wait we need to set and finish your lashes." Um, What!?
She then proceeded to apply a line of "sealer" to my eyelid/lash line, hold a fan to my face for 5 seconds, then set with a tiny steamer for 5 more seconds. I have never experienced the "final set" this way; typically this is done before the eye pads etc is removed. Maybe you guys do it different....
Thinking I could maybe salvage my lashes for this weekend (it's my joint bachelor/bachelorette party weekend in Vegas **yes I told her this was for an occasion & discussed coming back for other lash options- volume etc before my wedding). I asked what mascara I can use with the lashes. I was informed I cannot use any mascara as I would then need to use an oil based remover and it would ruin my lashes & I would need to use a cotton swab or rub too much to remove.
Please note: this is not my first time having lash extensions applied and I have maintained previous lashes (with up keep) for 8+ months at a time. I had planned on up-keeping these lashes with your establishment until I saw the final result.
Great, knowledgeable staff, welcoming, full-service. Carol knows hair!
The receptionist was also not very friendly.
I did feel like she was spending much more time on one eye than the other, but as I had my eyes closed (obviously); I did not question her process.
Shelly, my masseuse brought me up to the counter after expecting me to book my next massage and make it a 90 minute one and she would give me 15% off. Sorry. Love 90 minute massages but not if I️ have to listen to their life problems.
I’m sorry. This is a nice salon and it could have been a great massage, but my masseuse should learn to shush! If you’re going in for your own body aches you don’t really want to hear about her back disc problems and toe problem, and neck problem from an accident. And you’re going in dealing with stress and want to relax you don’t want to hear about her crazy mother who would never tell her who her father is and she has to look for all this info after mom dies. And husband who lost his job, etc., etc.!!!!
Upon completion, she removed the eye tape and pads & I was unable to open my right eye. It had been partially glued shut. She had already handed me a mirror at this point, so I could see and feel that my eye was not opening. She told me it was fine and just the lashes until I had to tell her "no- seriously I can not open my eye." She asked me for the tissue she had given me at the beginning of the appointment (which I had wiped my face with and then held for two hours) and she used it to pry open my eye.
I loved the service I received. I had Kay microblade my eye brows. After going through cancer in 2012, my eye brows never came back full. They are now more beautiful then they ever were!
TMI!!!
Unfortunately, I am really not happy with the service I received.
Wayzata Nail Salon Day Spa On The Bay is a US Hair Care Studio based in Wayzata, Minnesota. Wayzata Nail Salon Day Spa On The Bay is located at 301 Broadway Ave S, Wayzata, MN 55391, USA.
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